Terms and Conditions

The Website is operated by RONAI L.L.C., trading as Ronai.ae, a limited liability company duly established under the laws of the United Arab Emirates, under the Commercial License number 576935, whose registered address is at P.O. Box 115944, Dubai, United Arab Emirates (“Ronai”, “us”, “we”, “our”).

Value Added Tax:

As of the 1st of January 2018, VAT is charged at 5% on orders sold and shipped by Ronai.ae within the UAE as applicable.

The advertised prices for products displayed at Ronai.ae are inclusive of any VAT and your final price will be reflected at checkout, once the order information is completed.

 

Refund And Returns:

We hope that you are happy with your purchase, however, if you are not completely satisfied please return them within 14 days and we will provide you with credit to the value of the purchase, excluding shipping.

Unfortunately, due to the nature of the garments we are unable to return any clothing or facemasks.

In an effort to get products to the customer in the fastest possible time, products are dispatched for delivery automatically from confirmation of the receipt of payment. Therefore, we are unable to offer refunds on products after the customer has accepted receipt of goods.

The products appearing for sale on the website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible, cancel your order in respect of the relevant product(s) and refund you or re-credit your account for any sum that has been paid by you or debited from your credit/debit card for the product(s) which cannot be supplied by us.

 

Order Modifications and Product Defects:

All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or any other challenge to fulfillment identified by us.

We will exchange the product if an item has a manufacturing or packaging defect. Please check all goods at the time of delivery.

We reserve the right to make updates to the information, services, products and other materials on this site at any time without notice. We may also modify these Terms And Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this.

Payment Information

• We accept Visa, Visa Debit and Mastercard.
• Cash or cheque payment can be made on delivery.
• All payment methods are available for click and collect.